
By J.D. Strunk
From the moment the man checked in, I knew he would be trouble. With most guests, you see them once, at check-in, and then once more, at check-out—whenever that may be. Sure, a few will stop by intermittently over the duration of their stay, but this remains the exception.
But inevitably, there are the outliers. Such is the case for the man presently approaching my desk, who seems to have a new complaint every day.
“Hello again, sir,” I say upon his arrival at my desk. While the man can be a gadfly, I am still polite, both because I choose to be, and because management would expect no less of me. The desk in question is the concierge desk at the esteemed Hotel Valhalla. No doubt you’ve heard of it.
Upon reaching my desk, the man looks to his left, and then to his right, as if hoping there is someone other than myself he might address. But there is only me, as there has only ever been, as there will only ever be. At length, the man seems to accept this reality, as he finally looks me straight on.
“The sheets are dirty, Jeeves,” he says, without a hint of emotion. He is stating a fact… as he sees it. Also, my name is not Jeeves.
“The sheets are not dirty, sir,” I say pleasantly.
“They are dirty.”
“Sir, there are innumerable guests in this hotel, and every room is cleaned to the exact same specifications. If your sheets were dirty, so too would be the sheets of every other guest. Yet yours is the only complaint we have received on the matter.”
The man meets my eyes. “The sheets are okay,” he admits.
“Excellent, sir. Happy to hear it.”
“But the coffee machine is broken.”
“I will have them bring a new one to your room at once.”
“It’s too late. I wanted coffee this morning. It is already afternoon. Afternoon is too late for coffee.”
“There will be other mornings, sir.”
“Not for me. Not here. I’m checking out.”
While I do my best to remain composed, I cannot deny being shocked by the man’s statement. Fortunately, my many decades of experience have taught me to mask my emotions, in service to the hotel.
“Of course you may leave at any time,” I say, “but I must advise against it. If you recall, your room has already been paid for in advance. There are no refunds at Hotel Valhalla.”
The man considers this. “For how long did I book my stay?”
I open a drawer and remove a spiral-bound ledger. I flip a few pages, before finding the man’s name. “You paid for the foreseeable future, sir.”
“Weeks?”
“Longer, sir.”
“Months?”
“Longer, sir.”
“Years?”
“A considerable duration, sir.”
The man looks back toward the elevators, from whence he came. “Well, my parents have already left. I should like to see them again.”
“Yes, sir. I was sad to see them go. They were guests for a very long time. I enjoyed their presence.”
He turns back toward me. “Many of my friends have left.”
“And many remain, sir.”
There is a waver in the man’s stoicism. “I just don’t see the point in staying,” he says. “Every day is the same here. What’s the damn point?”
“I am of the belief that each day is what you make of it, sir.”
“So I should be grateful? Is that what you are saying?”
“Gratitude is yours to embrace or ignore.”
The man lets out a dramatic sigh. “Hotel Valhalla. Stupid name. Do they think we are Vikings?”
“It is a very old hotel, sir. I am not familiar with its etymology. It has housed many guests over the years. Many, many guests.”
The man looks increasingly agitated. “Okay, the thing of it is, my room is a mess, and I just don’t want to be in there anymore.”
“Was it not recently cleaned by room service?”
“It was. But I have since destroyed it. Utterly destroyed it. It is unlivable.”
“Sir, if I am understanding correctly, you are saying you created a mess, and now you can’t stay at our hotel because of the mess you yourself created?”
“That’s exactly what I’m saying.”
“I assure you that any mess made can also be cleaned up. It is hardly a reason to leave.”
“Some messes are… structural.”
“Are you saying you permanently damaged the hotel?”
The man hesitates. “Well, no. Not the hotel. But my relationship to it, certainly. The hotel room can be repaired, yes, but my relationship to the hotel room cannot.”
“A fascinating premise, sir, but one that I feel buckles under scrutiny. As I previously stated, anything damaged can be repaired… for a modest fee, of course.”
The man gives a jaded laugh. “Fine. Bill me. See if I care. I’m still leaving.”
“On second thought, we will comp your repairs. On the condition that you stay.”
“How kind of you. Still leaving.”
I extend my right arm toward the man, place a flat hand on the desk. “Sir, I’ll admit I am made a bit uneasy by your consistently dour disposition. For many years now you have found nothing but faults in this hotel. But please do not leave, if for no other reason than that we still want you here. Even as I say these words, I see the skepticism in your eyes—but that is the truth of it, sir. We here at the Hotel Valhalla want you as our guest.”
The man stares into my eyes. He no longer looks angry. Just a little sad. “Look, Jeeves, I enjoyed my stay. Really. Well, most of it, anyway. But no, I will not be staying. I have been here too long already.”
Without further discourse, he crosses the lobby, where he puts a hand on the brass handle of the main entrance. He looks back once, giving me the faintest of smiles, then walks through the doorway. With his absence, a knot forms in my throat. Despite being a disagreeable man, I regret his choice, as it means I will never see him again. Even disagreeable people can be missed.
Regrettably, he is not the first who I’ve been unable to convince to remain at Hotel Valhalla. Over the many years I have worked here, more have left early than I can count. They think there is something better outside the hotel, you see. And maybe they are right—I honestly don’t know. In all these years, I’ve never left the hotel. I’ve not even left the desk.
* * *
J.D. Strunk’s fiction has appeared or is forthcoming in The Saturday Evening Post, The Louisville Review, The Coachella Review, Palooka Magazine, MoonPark Review, Allium Journal, New Plains Review, and elsewhere. He was a finalist for The Bellingham Review’s Tobias Wolff Award for Fiction, and his story “Fresh Coffee” was nominated for Best American Short Stories. He lives in Denver, Colorado. IG: @jdstrunkwriter